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Other Policies

Deletion Policy

You may request the deletion of your personal information at any time. To do so, please contact us using the information below.

  • Data Retention: We will retain your personal information only as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations.

2. Refund and Cancellation Policy

We strive to ensure customer satisfaction. If you need to cancel an order or request a refund, please review our policy:

  • Cancellation: You can cancel your order within 24 hours of purchase for a full refund. If the order has already been shipped, you will need to return the item for a refund.
  • Refunds: Refund requests will be processed within 7-10 business days after approval. To be eligible for a refund, items must be unused and in the same condition that you received them.
  • Returns: To initiate a return, please contact us within 7 days of receiving your order. You are responsible for the return shipping costs.

3. Shipping Policy

Our goal is to deliver your order as quickly as possible. Please review our shipping policy below:

  • Shipping Methods: We offer various shipping methods to meet your needs. Shipping costs will be calculated at checkout based on your selected shipping method and destination.
  • Processing Time: Orders are typically processed within 1-3 business days. You will receive a confirmation email with tracking information once your order has shipped.
  • Delivery Times: Delivery times vary depending on your location and the shipping method chosen. Please allow additional time for processing during peak seasons.

4. Customer Support Policy

At Leja Leja Planck Supplies Ltd, we value our customers and are committed to providing excellent support.

  • Contact Us: If you have any questions, feedback, or need assistance, please reach out to us:
  • Response Time: We aim to respond to all inquiries within 1-2 business days. Your satisfaction is our priority.

5. Compliance Policy

Leja Leja Planck Supplies Ltd is dedicated to complying with all applicable laws and regulations.

  • Regulatory Compliance: We adhere to industry standards and regulations related to our products and services.
  • User Responsibility: Users must comply with all applicable laws in connection with their use of our services, including any laws governing the export of data from their country.

6. Changes to Policies

Leja Leja Planck Supplies Ltd reserves the right to update or modify these policies at any time. We encourage you to review these policies periodically for any changes.

  • Notification of Changes: If we make significant changes to these policies, we will notify you by posting a notice on our website or sending you an email.

7. Feedback and Suggestions

We welcome your feedback and suggestions to improve our services. Please send your comments or requests for technical support to: